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Shipping And Receiving

Packages for functions may be delivered to the hotel up to 48 hours prior to the event/convention. Arrangements must be made through your Event Executive for storage. Please note that the Hotel’s storage facilities are extremely limited.Please do not ship valuables. We cannot be responsible for contents.
When shipping materials to the Hotel, the Client is obliged to indicate the complete name of the Group and the date of the Event. All materials should be directed to the attention of the In House Groups Department. The Client is fully responsible for ensuring that all materials shipped to the Hotel have been cleared through customs with all pertinent documents completed. The Hotel will not collect any parcels nor liaise in anyway with the customs office on behalf of the Client.
When shipping materials to the hotel, please include the following information on all packages to insure proper delivery and storage.
  • Conference Name
  • Event Dates
  • Client / Guest Name
  • Hold for Arrival (arrival date)
  • Attention <your Event Executive contact person name>
  • Hotel Name / Address / City State ZIP
  • Phone  Fax
  • Number of packages in that shipment
We also recommend that you have a packing slip both inside and outside of each package. Guests will be responsible for the packing and return of all packages.Receiving, handling and shipping charges may apply.  

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Hilton Prague | Pobrezni 1, Prague, 186 00